FAQ
How can we help you?
You can ask anything you wonder about the children's games we offer under the Evo Box Game brand at evokutuoyun@gmail.com.
WHAT ARE YOUR RETURN TERMS?
All of our customers; The consumer has the legal right to return within 7 working days within the scope of the 'Right of Withdrawal without Reason'.
In addition, you can send the products you think to be a manufacturing defect or something else and that you want to return, within 7 working days following the delivery date and send them to us.
You can return your return free of charge with the courier company we work with. If the product is returned with any other cargo company other than the cargo company we work with, the shipping fee will be covered by the sender. will be.
After sending your shipment, you may be asked to share the shipment code, if necessary. Please keep the shipping shipment number.
You can return your order within 7 working days from the date you receive it. You can provide information about your return process by contacting our support department, and you can send your product back with the invoice, with a payment to the courier company. When your request reaches us, it will be evaluated by us and an information e-mail will be sent to you.
You should make sure that you return the product you want to return with its complete, original invoice, the package undamaged, unused, undamaged as a result of usage error, including the order number and the correct address of evokutuoyun.
If the invoice of the product is issued on behalf of an institution, a 'RETURN INVOICE' issued by the institution for the return process, without including the cargo share, issued as 'Product Unit Price + VAT', must be sent with the product.
The box, packaging, standard accessories, if any, of the product must be included in the package you return to us, completely and undamaged. Returns of products whose original packaging is damaged, destroyed or damaged due to use in any way are not accepted. All kinds of software, programs, PLAK, DVD, VCD, CD and cassettes, computers and stationery materials are accepted for return only if their packaging is unopened, intact, unused and untested.
WHICH PAYMENT OPTIONS CAN I USE?
You can use the credit card payment option. Currently, we cannot receive payment with payment options other than credit card.
DO YOU OFFER A GIFT CARD?
No, we do not have a gift card application.